FAQs

Find frequently asked questions, related articles and links here.

1. What is Hosted PBX?
2. How does it works?
3. What are the benefits of using Hosted PBX?
4. What are the features?

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1. What is Hosted PBX?

PBX stands for Public Branch eXchange, and refers to the telephony switchboard hardware. The PBX is where an incoming phone call can be routed to different extensions. Normally this hardware is all kept in some back room at a company, but with the march of technology these devices no longer need to be on site.
When a phone call is placed to a customer of a hosted PBX service, the phone call goes instead to their business location, gets processed through their hardware, and then sent to your phone extensions.

So the simple, easy explanation is that a hosted PBX provides advanced call routing service without you needing to handle the technical side - because it's a PBX service that's being hosted by someone else. Aside from routing calls, there's a wide variety of additional benefits to getting a PBX service.

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2. How does it work?

In a hosted PBX, incoming calls are answered on KosmosVox hosted PBX equipment. Because the cost of this equipment is shared over many users, hosted systems can have some of the most complete and feature-rich systems available in the market. Callers place calls from any phone, and the calls are routed over the Public Switched Telephone Network (PSTN) to the hosted PBX system.

The hosted system answers the calls with a recorded greeting, plays a menu of connection options to the callers, and then routes the call to appropriate employee extension or to a holding queue (ACD queue or hunt group).

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3. What are the benefits of using Hosted PBX?

Because it is a hosted system, there's no high initial cost for buying the expensive hardware. There's also never an upgrade cost for changing hardware. Unlike traditional PBX services, hosted PBX makes advanced business technology available for even small businesses.

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4. Whar are the features?

Aside from routing calls, handling holds and transfers, and allowing more than one person to be reached from a single business number, the PBX also manages incoming calls for the business that are not immediately picked up.

Voicemail, faxes, fax to email, voice to email, automated greetings or messages, caller identity, touchtone menus, conferences, call records, and phone calls that go to the first available person in a department are all services provided by advanced PBX systems.

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